Refund policy

Last updated: 2026-10-26

Because every order from Magnetic Expressions is printed with your personal photos and personalization, all sales of custom items are final. We do not accept returns or refunds for change of mind, buyer's remorse, blurry uploaded photos, or typos in personalization text.

However, we stand behind the quality of our work. If something goes wrong on our side, we will make it right.

When We Offer an Exchange for the Same Item

We offer a replacement of the same item at no additional charge when an order has a verified error, such as:

Your order arrives damaged in transit.
The item has a verified printing or manufacturing defect.
You received the wrong item (e.g., wrong size, wrong design, wrong personalization that does not match what you submitted at checkout).

How to Request a Remake

Email hello@pnwmagneticexpressions.com within 14 days of delivery with your order number and a brief description of the issue.
Attach clear photos of the item showing the damage or defect, plus a photo of the outer packaging if relevant.
You do not need to ship the item back to us — please keep it. We do not request the return of personalized photo prints.
Once approved, we will produce and ship a replacement at no cost to you.

Refunds

We generally offer exchanges for the exact same item for verified errors rather than refunds. This does not limit any rights or remedies required by applicable law.

Cancellations & Changes

Because production begins shortly after checkout, cancellations and design changes are only possible before production starts. Once your order has entered production, we can no longer modify or cancel it. To request a change, email hello@pnwmagneticexpressions.com as soon as possible after placing your order.